User Name & Password Assistance

Please note that your password will be updated for all Iowa Lakes systems when you change your password, including Self-Service, Email, Canvas, and Network Logins. 

 Remote Password Reset 

• Visit  opens in a new windowportal.office.com (If you are signed in to Office 365, you will need to sign out.)
• Click "Can't Access Your Account" or enter your Iowa Lakes Email and attempt to sign in. 
• Enter your password. (If the password is invalid, select Reset it Now or Forgot My Password)
• On the "Get Back Into your Account - Who Are You?" page, enter your Iowa Lakes Email and enter the characters displayed in the picture. 

Please note, if your mobile number is not part of your Iowa Lakes account, you will need to contact Iowa Lakes to have it entered. 

If you have a mobile number in your Iowa Lakes account, you will then be directed to the Get Back Into Your Account screen. 

• Enter your mobile phone number and select Text.
• You will then be sent a verification code via text message to your mobile device. 
• Once you receive the Verification Code, enter your Verification Code and select Next. 

You will then be prompted to enter a new password. Remember, your password must:

• • Be at least ten characters 
  • Contain at least one letter, one digit, and one non-letter or symbol. 
  • New password cannot contain any part of you userid
  • New password cannot be a common word or phrase
  • New password cannot be on of your previous six passwords
• Confirm your password.
• Select Finish